Refund Policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
We do not accept intimate products (underwear, swimwear, etc.) and the return of gift cards is not permitted.

To complete your return, we require a receipt or proof of purchase.

*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part will not be accepted.
* Any item returned more than 14 days after delivery will also not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and have still not received your refund, contact us at the following address:

contactacg@atelier-sadjii.fr
workshopsadjii@hotmail.com

Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an e-mail toateliersadjii@hotmail.com or to contact@atelier-sadjii.fr and send your item to the address which will be communicated to you by e-mail.

Shipping
To return your product, you must send it to the postal address which will be communicated to you by email.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a shipping tracking service or having
ensure your shipment. We do not guarantee that we will receive the returned item.